Governance is how we make sure:

• Services are safe and high quality
• Staff are supported to do their best
• People’s voices are heard
• We keep improving

We’re part of Syncora — a group of charities and companies that work together to help people with things like:

• Drug and alcohol support
• Domestic abuse
• Homelessness
• Mental health
• Unemployment

Each part of Syncora brings something different, and we share one goal: To make a real difference to people’s lives.

We’ve built a strong framework that helps us:

• Stay honest and transparent
• Follow the law and best practice
• Make decisions which put people first

We’re regulated by:

• The Care Quality Commission
• The Charity Commission

You can read more about our governance procedures on the Delphi Medical website.

We want to hear from you — good or bad. Your feedback helps us learn, grow, and make things better.

You can share your thoughts:

• In person
• By phone or email
• On social media
• Through surveys or comment cards

We train our staff to:

• Listen well
• Show empathy
• Take responsibility
• Use common sense
• Find good solutions

Your voice matters. We’re here to listen.